About Your Meds Delivered

Frequently Asked Questions

Q.  Why don't all pharmacies offer the same services?

A.   This is down to local NHS priorities. An area which has a higher level of obesity or more smokers is more likely to commission NHS services in pharmacies to tackle these health problems.

Q.  Why do i have to pay for my prescription?

A.  This is a decision made by the government. Patients on low fixed incomes who do not qualify for exemption suffer the most. Prescription charges also involve an administrative burden on pharmacists. Pharmacists, like other health care professionals, experience great pressures on their time and any release of time could be used to enhance patient care.

Q. How can people save money on their prescriptions?

A.  If you need more than one item per month, a Prescription Pre-payment Certificate can help you to save money. For more information, telephone 0845 850 0030 or buy on line www.nhsbsa.nhs.uk/1127.aspx

Q. How does a prescription Pre-payment certificate work?

A.  This is a decision made by the government. Patients on low fixed incomes who do not qualify for exemption suffer the most. Prescription charges also involve an administrative burden on pharmacists. Pharmacists, like other health care professionals, experience great pressures on their time and any release of time could be used to enhance patient care.

A 3 month Prescription Pre-payment Certificate costs £29.10. This saves you money if you need four or more prescription items in the 3 month period.

A 12 month PPC is £104.00 and saves money if 14 or more items are needed in the year. 12 month PPCs are available by 10 monthly direct debit instalment payments.

Q. Can i get free prescriptions?

A.  The NHS covers the cost of prescription charges for some people. This may be because they are on a low income, because of their age or medical condition. Find out if you can get free prescriptions www.nhs.uk/healthcosts

Q. I'm on low income but i don't qualify for free prescriptions.

A.  If you don't get free prescriptions because you are not on a means tested benefit you can apply to the NHS Low Income Scheme and you may get help with prescriptions and other NHS charges. You can order an application form on line https://apps.nhsbsa.nhs.uk or you can phone 0300 330 1343.

Q. Where do you deliver to?

A.  We deliver to any address in United Kingdom.

Q. What happens if i am not in when the delivery driver arrives?

A.  Our delivery driver will leave a note to say that they have attempted to make the delivery. They will also leave a telephone number which you must call to re-arrange a suitable delivery time

Q. What should i do if my medication has not arrived?

A.  Check the dispatch e-mail to identify when the medication left our pharmacy and when it was due for delivery. If you still cannot locate your order, please contact our Customer Care Team on our free phone telephone number 0800 652 6155.

Q. Can i order my medication on your website and collect from my local pharmacy?

A.  It is not a service we currently offer, however we are in the process of implementing this service in the near future.

Q. Can i speak to a pharmacist before i order my prescription?

A.  Yes, you can contact our Customer Care Team on 0800 652 6155 to speak to a pharmacist.